Our Call center agents actively call our customers to offer them new products and special package deals.

They also receive calls from customers and provide them with all details related to their business promptly, including orders, deliveries, due checks, balances, purchases, due payments, etc.

They also receive customers’ complaints and remarks and process them promptly according to written SOP’s.

Additionally, they try to solve any problems with medical devices on the telephone or alternatively advise our customer to leave them at a close pharmacy for our service team to pick them up, service them, and return them to their address.